Conditions of purchase

1. PAYMENT METHODS

StickySoul Guitars offers customers the possibility to choose from a variety of payment methods:

Bank transfer:

You can make a bank transfer or deposit from you bank account into the account our company has in Caja Rural de Navarra.

Recipient: StickySoul Guitars

Account number:Caja Rural de Navarra IBAN: ES78 3008 0168 0630 3624 3024

In order toprocess your order quicker, you can send us the bank transfer receipt via email to: info@stickysoulguitars.com

Your order number must be indicated when making the transfer, so that we can identify your payment.

Credit card:

If you choose this payment method, you will be redirected onto a secure server from our bank, where you will be asked for your card details and expiry date.

Caja Rural de Navarra guarantees a secure transaction, as your personal and card details are encrypted usingthe safe SSL server provided by the bank.

Your card details will not be registered in any database; instead, they will go directly to the bank’s Sales Terminal.

Likewise, StickySoul Guitars will not receive your credit card details, but only confirmation of the payment. 

Credit card (through PayPal):

You can pay for your purchase with your Visa credit card or Master Card through the safe platform offered by PayPal, where you will be asked for certain details in order to proceed with the payment. 

Paying through PayPal:

For security and ease, this worldwide system is one of the most used services nowadays for online sales.You need to have a PayPal account in order to pay for your purchases using this system. For more information, visit www.paypal.com 

2. DELIVERY CONDITIONS

StickySoul Guitars reserves the right to deliver orders using the most suitable means of transport that matches their delivery criteria.

Delivery costs:

Delivery costs are not included and must be met by the customer. These costs are indicated on the website and will be conveniently displayed.

Delivery costs are calculated automatically depending on the destination and the order:

- A zone (Spain): Free delivery.
- B zone (rest of the world): 4,95€. 

Estimated delivery times:

Unless out of stock, orders will be sent immediately and you will receive your product within the following times:

- Spain (peninsula): 5 to 7 workdays
- Balearic and Canary Islands: 6 to 8 workdays
- EU: 7 to 9 workdays
- Rest of the world: 8 to 10 workdays

If you want your order to be delivered by a particular shipping company, please notify us via email, fax or telephone, and we will be happy to assist you.

The delivery times indicated are an estimate and StickySoul Guitars will try hard to respect them; nevertheless, the service is offered by a third party, and their possible delays do not mean a cancellation of the order or compensation of any sort.

Refunds:

If the product has been opened and the customer detects any manufacturing defect or damage from the delivery, StickySoul Guitars may (and only in these cases) authorise a refund via email; a copy of that email needs to be attached to the delivery.

Once the material is received and revised in our store, we will proceed to do the refund, if applicable, and you will get a discount voucher for your next purchase.

Right to decline:

The buyer can freely decline the contract within 14 days from the reception date of the product without having to claim any cause. In case the purchase was made through credit, declining the main contract will resolve the issue. Otherwise, the customer will have to refund the whole amount of the transaction within 30 days from the moment when the contract was declined.

The user will only have to pay for the direct costs derived from returning the products. They must communicate the decision to the Customer Service via telephone or email, with the delivery order number at hand.

The right to decline will not be acceptable in cases where the original packaging is deteriorated or the product is not in perfect condition.
In case you decide to decline the contract, all the payments will be refunded, including the delivery costs (except for the additional costs resulting from returning the product), without delay and, in any case, within 14 days from the date when the decision to decline the contract was communicated. The refund will take place through the same payment method used for the original transaction, unless specifically notified otherwise; in any case, the refund will not incur in any additional costs for the customer.

We will collect the goods and the CUSTOMER will have to assume the direct cost of sending the products back.

3. GENERAL SALE CONDITIONS

1. Accepting the general sale conditions

The use or hire of products / services offered by

www.stickysoulguitars.com means accepting the following general sale conditions.

The purchases made on this website are subject to current laws.

2. Price and shipping fees

The prices of services or products displayed onwww.stickysoulguitars.com include 21% VAT.

The orders made by customers of other EU countries will also include 21 % VAT (SEEK CONSULTANT’S ADVICE).

If you belong to a company located in an EU country, please provide the VAT percentage and we will issue an invoice free of tax.

Delivery costs are not included in the item prices. Delivery costs are detailed on the website and will be paid by the customer.

3. Warranty

All of our products offer direct warranty from the manufacturer and under no circumstance is it under 2 years, as established by Law 23/2003, on Warranties of Consumer Goods.

Manipulated or dented products, or products with flaws due to wrongly used products, are explicitly not covered by the manufacturer’s warranty.

4. Terms and conditions of use

4.1 This general conditions regulate the access and use of www.stickysoulguitars.comwebsite, which is made available to Internet users for free by StickySoul Guitars, in order to offer information about their products, services and prices. Accessing the website implies accepting the conditions.

4.2 The visualization, print and partial download of contents is exclusively authorized if for personal and private use. It is specifically forbidden to use these contents with commercial purposes or to be distributed, transformed or publicly displayed.

4.3 This whole website (text, photographs, logos, buttons, files, colour combinations, structure and content presentation) is subject to Spanish and international copyright laws. The partial or total reproduction of this website, or any of its contents, is specifically forbidden, without the express written permission from StickySoul Guitars.

4.4 StickySoul Guitars reserves the right to change the website’s commercial offer anytime, and to keep the contents updated without being forced to guaranteeing a complete update at all times.

4.5 StickySoul Guitars does not hold responsible for the contents of the links mentioned on the www.stickysoulguitars.com website that are provided by third parties, excluding any responsibility for any incovenience caused to the customer.

4.6 StickySoul Guitars commits to not using images or designs provided by customers without their consent.

5. Responsibilities of Users and / or Clients

5.1 Users and / or clients of www.stickysoulguitars.comwill provide truthful information at all times on the information or sale request forms.

5.2 In case sale of the product on our website requires the buyer to have a certain age according to the laws in their country of origin, the buyer claims to fulfil that requirement to complete the order.

6. Description of products and services

6.1. The items displayed on www.stickysoulguitars.comwill be available for sale until out of stock.

6.2 The special offers are duly identified. Their validity period will be effective while offers appear on screen. These offers can be changed or cancelled without previous notice.

6.3 www.stickysoulguitars.com‘s public liability about the products provided is limited to their cost; the user or customer refuses to claim any responsibility for other concepts in case of discontent about products purchased through this website.

7. Modifying General Conditions

StickySoul Guitars can change the General Conditions at any time.

Applicable legislation and competent authority

These General Conditions will be interpreted according to Spanish law. Any litigation regarding the interpretation or execution of these general sale conditions will exclusively be the responsibility of the Court of Law, Alava, (Spain).